At Sonderhoff & Einsel, all but a few of our employees have been telecommuting since April 1 in response to the spread of the new coronavirus. However, due to the Government of Japan’s lifting of the State of Emergency, the firm will tentatively shift its operations to the following from June 1:
(1) Work system for the Firm’s employees
Although the State of Emergency has been lifted, there are still concerns about the second wave of the coronavirus and the risk of the infection spreading is still high. All employees, in principle, continue to be telecommuting through secured remote access to protect the confidential information of our clients.
For those operations and departments that require attendance at the office, the number of people attending the office will be adjusted in advance, and it will be mandatory for each employee to check their temperature before going to work, wear a mask while going to work, disinfect their hands with alcohol after entering the office, and choose a means of transportation in which social distancing can be maintained while traveling to and from work.
2) Contact and meetings with clients
If you know who is in charge of your case, please call or e-mail that individual directly if you can.
If you call the main telephone number 03-5220-6500, the receptionist will be able to put you in touch with the person in charge. Please note that it may take longer than usual for your call to be connected to the phone forwarding system.
In addition to phone calls, we are also available for web conferencing via Teams or Skype at any time. If you would like to have a face-to-face meeting, please contact the person in charge so that we can arrange for time and space in advance.
Currently, some postal mail is experiencing delays due to the small number of people present at the office. We will give priority to those with deadlines to be processed in the order received. If you wish to mail us by post or send a fax to our office, please let us know by e-mail (firstname.lastname@example.org if you do not know the address of the person in charge) so that we will be sure to receive it.
We apologize for any inconvenience or burden this may have caused to our clients as we deal with this unprecedented emergency situation. As we search for a new daily routine, we will strive to prevent the spread of infection and further improve the efficiency of our operations and the quality of our services, and we would like to ask for your continued guidance and encouragement.
We hope that everyone remains healthy and safe, and that the new coronavirus infection comes to an early end.